REFUNDS AND RETURNS POLICY

Effective Date: 28 May 2026

Thank you for purchasing from smartecomtools.com (“Website”), operated by Hiremath LTD (“Company,” “we,” “our,” or “us”).

We are committed to providing high-quality digital products and maintaining a fair and transparent refund policy for our customers.

Please read this Refunds and Returns Policy carefully before making a purchase.

1. BUSINESS INFORMATION

Business Name: Hiremath LTD
Website: smartecomtools.com
Email: [email protected]

Business Address:
#301 SLV Northbrooke Apartments
1A Cross, BDS Layout
DR Shivaram Karanth Nagar
Thanisandra
Bangalore – 560077
India

2. DIGITAL PRODUCTS

All products sold on our Website are digital products, including but not limited to:

AI toolkits
Prompt packs
Templates
Digital downloads
Ecommerce resources
Educational materials
Automation tools

Because these products are delivered electronically and cannot be physically returned, special refund conditions apply.

3. NO PHYSICAL RETURNS

As we sell digital products only, physical returns are not applicable.

Once a digital product has been delivered or accessed, it cannot typically be returned in the traditional sense.

4. REFUND ELIGIBILITY

We aim to maintain a fair balance between protecting our intellectual property and ensuring customer satisfaction.

Refund requests may be considered under the following circumstances:

Eligible Refund Situations

A refund request may qualify if:

You were charged multiple times for the same product
The product file is corrupted or inaccessible
You did not receive access to the purchased product
There is a major technical issue preventing product use
The delivered product is substantially different from the description provided on the Website

5. NON-REFUNDABLE SITUATIONS

Refunds will generally NOT be issued in the following situations:

Change of mind
Accidental purchases
Failure to read product descriptions
Lack of technical knowledge
Incompatibility with third-party software not listed in requirements
Dissatisfaction based on personal preference
Failure to achieve expected business or financial results
Partial use or download of digital products
Requests made after the refund eligibility period

Because digital products can be instantly accessed and copied, all purchases are generally considered final unless otherwise stated.

6. REFUND REQUEST TIMEFRAME

Customers must submit refund requests within 7 calendar days from the date of purchase.

Requests submitted after this timeframe may not be eligible for review.

7. HOW TO REQUEST A REFUND

To request a refund, please contact us via email at:

[email protected]

Please include the following information:

Full name
Order number or proof of purchase
Email used during purchase
Product name
Detailed explanation of the issue
Screenshots or supporting evidence if applicable

Incomplete requests may delay processing.

8. REFUND REVIEW PROCESS

Once your request is received:

We will review the request and supporting information
Additional information may be requested if necessary
We will notify you of the decision via email

We aim to review requests within 5–10 business days.

Approval of refunds is at the sole discretion of Hiremath LTD.

9. REFUND METHOD

Approved refunds will be processed using the original payment method whenever possible.

Depending on your payment provider or bank, it may take additional time for the refund to appear in your account.

We are not responsible for delays caused by financial institutions or payment processors.

10. CHARGEBACKS AND PAYMENT DISPUTES

Before initiating a chargeback or payment dispute, customers are encouraged to contact us directly to resolve concerns.

Fraudulent or abusive chargeback activity may result in:

Suspension of account access
Permanent restriction from future purchases
Legal action where applicable

11. PRODUCT ACCESS TERMINATION

If a refund is approved, your license and access to the refunded digital product may be revoked immediately.

Customers agree to discontinue use of refunded products and permanently delete downloaded files where applicable.

12. TECHNICAL SUPPORT

We strive to provide reasonable customer support for product-related technical issues.

Support requests may be submitted to:

[email protected]

Support availability and response times may vary.

13. INTELLECTUAL PROPERTY PROTECTION

All products sold on smartecomtools.com remain the intellectual property of Hiremath LTD.

Unauthorized sharing, reproduction, redistribution, resale, or public distribution of digital products is strictly prohibited, including after refund approval.

Violations may result in legal action.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Hiremath LTD shall not be liable for:

Business losses
Revenue loss
Loss of data
Indirect or consequential damages
Third-party software issues
User misuse of products
Failure to achieve desired outcomes

All products are provided “AS IS” without guarantees of specific business results.

15. POLICY CHANGES

We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice.

Changes become effective immediately upon publication on the Website.

Continued use of the Website constitutes acceptance of the updated policy.

16. GOVERNING LAW

This Refunds and Returns Policy shall be governed by the laws of India.

Any disputes arising under this policy shall fall under the exclusive jurisdiction of the courts located in Bangalore, Karnataka, India.

17. CONTACT INFORMATION

For refund requests or policy-related questions, please contact:

Hiremath LTD
Email: [email protected]